On July 30, 2019, the City mailed out a request for proposal (RFP) to nine potential print-to-mail vendors for services related to utility billing. Four vendors submitted proposals in advance of the August 19, 2019, deadline.

Staff from the Finance department reviewed the proposals. Proposals were reviewed for service levels and cost. Although the cost information varied by vendor as to how it was presented, staff made every effort to determine an estimated cost per piece and cost per month for each vendor.

InfoSend, Inc. was the lowest cost vendor and met the vendor requirements of the scope of services outlined in the RFP.